Frequently Asked Questions

We prepared some answers that could help you. If they still don't help, please contact us with the form below.

Shipping and Delivery:

How  does shipping and delivery work?

Vistonear™ orders typically ship within 24-48 hours after purchase.

 

Our shipping time is approximately 2-3 weeks with an average of 2 weeks. In a few months, we will move to a new warehouse and deliver shipments in 2-3 days.

 

For our Shipping Policy, please visit:
https://vistonear.com/policies/shipping-policy

How can I track my order?

Once your order has shipped, you will receive an email from us with a tracking number.

Here is our Track Your Order page:
https://vistonear.com/pages/track-your-order

Help! I think my order is lost!

Get in Touch. We're Here to Help!

 

Your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you.

 

Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.

 

You can always email us at: contact@vistonear.com

Can I change my shipping address?

Accidentally put in the wrong shipping address?

 

As long as your order isn't shipped out already, we'll be happy to change the shipping address.

 

Send us an email with the new order details and we'll make the modification to your order.
contact@vistonear.com

Did I order 1 or 2?

Some customers notice on the Email Confirmation, Cart or Checkout that it appears they only bought one hearing aid.

 

If you see the price is $49.9, then this is for one hearing aid.
And for two hearing aids, it's $84.83.

 

Please rest assured we will send the correct order to you.

Where are you located?

We are currently moving our production to the United States and soon we will be able to provide 2-3 day shipping.

 

Our current shipping time is between 2-3 weeks, with an average of 2 weeks.

Product Questions:

Can this device be used in both ears?

Yes. Vistonear™ BTE Pro features a 360° rotatable sound tube, suitable for either left or right ear.

How long does the battery last on a full charge?

Once fully charged, the device offers up to 60 hours of continuous use.

Is it easy for seniors to use?

Absolutely. It has simple controls for volume and mode, designed with seniors in mind.

Does it reduce background noise and whistling?

Yes. It uses dual noise cancellation technology to eliminate feedback and unwanted sounds.

Can I adjust the sound for different environments?

Yes. Vistonear™ BTE Pro offers 6 hearing modes tailored for indoor, outdoor, and group settings.

What’s included in the box?

You’ll receive: 1 x Vistonear™ BTE Pro Hearing Aid, 5 x Ear Tips, 1 x Charging Cable, 1 x Cleaning Brush, 1 x Storage Case.

Contact Us

Please complete this form and we will help you within 24 hours!

Thanks for contacting us. We'll get back to you as soon as possible.

Please feel free to contact us! 

We are here to help!

Office

16192 Coastal Hwy, Lewes, Delaware, 19958, United States

Customer service

contact@vistonear.com

More contacts.

Director:
james.dr@vistonear.com